My daughter went into a well known Lake District cycle store with her rather dilapidated old bike that had two perished tyres, one of which was flat. It had been stored for a long time and she was needing it now for regular short commutes. She wanted to be sure the bike would be reliable and wanted to practice riding before needing to go to work on it.
She organised with the staff at the counter to have two new tyres and tubes fitted. After a coffee she returned to see her steed looking much better with its new rubber installed and went for a short ride.
The next day I offered to go on a ride with her only to find when we got the bike out, the same wheel was flat again. Before we could go on our ride, I had to repair it. The tube was the original tube with the original hole in it. I know because it also had another patch on. This particular store gets a lot of passing trade from the many day trippers to the Lake District, which is what my daughter had done. Consequently, it was not easy to just pop back to the shop and get the mistake rectified.
She checked the receipt and hadn't been charged for tubes, so somewhere between the counter and the service guy, there must have been a communication breakdown. I still find it strange that a large bike shop, like the one she used, would not have staff experienced enough to ensure all cycles leaving their store are roadworthy and reliable. My daughter paid top price for the tyres and £10 for the labour. It's unfortunate that large stores such as this force the smaller shops offering better service out of business. Net result: my 'avoid' list of cycle shops is growing faster than my 'support' list. It also means those prepared to 'do-it-yourself' rely on Internet resellers, which would have been around £14 cheaper. In this instance, it was not about the cost but about the inconvenience.
This is another example I've encountered of inadequate service from a 'reputable' cycle shop. I don't want to dis' the shop in question but this experience does beg the question how a growing bike industry with a supposed bright future is going to gain mass acceptance by the general public when it seems odds-on that they'll be let down by their suppliers? The solution is to build a relationship with a local supplier you can trust, if you can find one, and hope when you're out of town, you find one that's equally as good.